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Service Centres

To preserve the value of your Arnold & Son timepiece, we recommend that you entrust it only to an authorized Arnold & Son Service Centre. Every authorized Arnold & Son retailer or distribution partner is authorised to receive your Arnold & Son timepiece for servicing.

The scope of a service intervention depends on the complexity of the timepiece. For the current watch collections (from 2011 onwards) that are not damaged and only require standard servicing, our authorized service centres and authorized retailers can provide you an offer based on our service price list.

For older timepieces requiring a more complex restauration, our aftersales service department will submit a detailed cost estimate within 21 business days upon receipt of your watch.

  • China

    Boneur Business Management Co.,Ltd.

    200 Sanmen Road, Kaidi Lifang Mansion, Building 1-306
    Yangpu District
    Shanghai City 200433

    Phone. +86 021-31186840

  • Japan

    Citizen Customer Service Japan

    Customer repair receptionist

    Takenotsuka Joy Plaza 4F, 5-7-3 Takenotsuka, Adachi-ku, Tokyo

    Phone number: 0120-977-867

    Reception hours: 9:30-17:30 (Monday-Friday, excluding holidays)

  • United Kingdom

    Steven Hale Watch Restoration Limited

    62A Sparrows Herne, Bushey

    Watford WD23 1FY

    Phone. +44 208 950 7512 



  • Switzerland

    Arnold & Son

    Boulevard des Éplatures 38
    2300 La Chaux-de-Fonds

    Phone. +41 32 967 97 97

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