Privacy notice

Arnold & Son respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our Website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.


If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact:

Arnold & Son
Manufacture La Joux-Perret SA
Boulevard des Eplatures 38
2300 La Chaux-de-Fonds
Switzerland
+41 32 967 97 97

communication@arnoldandson.com

Please send any communications in either English or French.


The Data We May Collect About You

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:


• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
• Usage Data includes information about how you use our Website.


We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


How might be your personal data collected?

We may use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Marketing and Communications Data by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our Website, we may collect Technical Data about your equipment, browsing actions and patterns. We may collect this data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.


Purposes for which we could use your personal data

We may collect and use your personal data for several purposes, including:

• To fulfil your orders and purchases including after sales service and any other of your requests.
• To contact you for marketing purposes, including sending you information about our timepieces;
• To safe keep and maintenance of Website.
• To satisfy any legal, regulatory, tax, accounting or reporting requirements.


Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.


Disclosures of your personal Data

We share your personal data within the Arnold & Son group of companies. This may involve transferring your data outside the European Economic Area (EEA).

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.


Cookies & third-party links

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.


Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.


If you wish to exercise any of the rights set out above, please contact:

Arnold & Son
Manufacture La Joux-Perret SA
Boulevard des Eplatures 38
2300 La Chaux-de-Fonds
Switzerland
+41 32 967 97 97

communication@arnoldandson.com


Please send any communications in either English or French.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.


What we may need from you:

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


If you have any questions or concerns regarding this Privacy Notice, please contact:

Arnold & Son
Manufacture La Joux-Perret SA
Boulevard des Eplatures 38
2300 La Chaux-de-Fonds
Switzerland
+41 32 967 97 97

communication@arnoldandson.com


Please send any communications in either English or French.


This Privacy Notice was last updated in January 2020.